Fundamentos de ITIL V3 / 
Jan van BON (Redactor) [et.al.] 
 - 3a ed. 
 - Holanda :  Van Haren Publishing Esitorial,  2008 
<br/><br/><label>ISBN: </label>978-90-8753-060-0 
<br/><br/><label>Dewey Class. No.: </label>658.812 F862